Refund Policy

Please read all conditions below.
VICSAH reserves the right to refuse a return / refund / exchange request.
Please make your claims for "damaged items on delivery" or missing items within 12 hours of receipt of merchandise. If you decide to return your purchase, you can do so within 7days after your purchase. The following conditions apply:


Your Refund:

  • For delivered products, we will refund to you the product amount in full (excluding the original shipping fees plus the return fees in case of the product is not as expected. Our Courier will pick the product from your location once the return request is approved.
  • If the products are faulty or not as described on our Site; or
  • If you reason for return is due to an error on our side, such as an error in pricing or description, etc.
  • For products not delivered, you will receive a full refund if you cancel the order before shipping.

Refund Procedure:

 We will issue a refund to you depending on the method you used for payment, as follows:

  • if you paid by credit/debit card, you can choose to have a refund to your credit/debit card.

Refund Timescale:

 Your refund will be initiated once your product is received back in our fulfilment center and inspected by our team, and the final refund will be received by you as follows:

  • If the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our fulfilment center.
  • If you have cancelled your order before shipping, we will provide refund within thirty (30) days of cancelling to transfer back the amount to your credit/debit card.

Need help? Contact our customer service by clicking here , call us on +971561063482, or chat with us for further assistance.


Got questions
Contact us at

Vicsah General Trading LLC
8th floor Al Junaibi Building
4th Street Al Muroor Road,
Al Wahda Mall Area, Abudhabi,
United Arab Emirates
PO Box 77099

Send Email