Return Policy

Returns Policy

How do I return an item(s)?

VICSAH gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 7 days limit from the date of delivery, can be filed for return.

How does it work?

To return an item please email us or use our WhatsApp chat Facility. (Arrange a Return, Replacement or Exchange). You may contact us through email, live chat.

Returns Terms and Conditions

The table below sets out our return policy with respect to certain product categories:

Return

Return (Possibility)

Return Condition

You have received a wrong product;

You have received a product that is not as described on the Site; or

You have received a damaged product.

Yes

You must return the product within seven (7) days of receipt of shipment.

Product is unused, in original unbroken packaging and includes all tags.

For electronics, open products will be accepted only if different from description or picture displayed.

If the return reason is:

1. Change of mind, 2. Not as expected, 3. Ordered by mistake, 4. Ordered wrong color or size.

Only in certain conditions.

You have a right to return a product within seven (7) days of receipt of shipment.

Fashion. open packaging accepted if the product(s) still has the original tags and not used.
All other Categories. Only unbroken original packages including all accessories.
Non-returnable Products. Refer to product list in clause below.

Non-returnable Products.

You do not have a right to return, replace or exchange products in respect of:

Products that are classified as hazardous materials or use flammable liquids or gases.
Products that have been used or damaged by you or are not in the same condition as you received them.
Any consumable product which has been used or installed.
Products with tampered or missing serial numbers; or
Products that fall under specific categories, including food, beverages, household goods, swimwear, hosiery, underwear, socks, footwear, books, CDs/DVDs, potty training items, maternity belt, health, hygiene related and personal care products (e.g., hygiene tissues, feeding related products).
Personalized items which you requested to be designed especially for you.
Items on sale.
Items that are not in original condition and packaging.
Damaged items due to misuse or showing signs of wear and tear, even if they still under warranty period.
Items that have been assembled, used, altered, or installed unless defective.
Item that were sealed and required their hygienic level to be intact from the manufacturer.
Orders shipped to international destinations [Outside UAE and KSA].