Returns Policy
How do I return an item(s)?
VICSAH gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 7 days limit from the date of delivery, can be filed for return.
How does it work?
- To return an item please email us or use our WhatsApp chat Facility. (Arrange a Return, Replacement or Exchange). You may contact us through email, live chat.
Returns Terms and Conditions
- The table below sets out our return policy with respect to certain product categories:
Return |
Return (Possibility) |
Return Condition |
You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product. |
Yes You must return the product within seven (7) days of receipt of shipment. |
Product is unused, in original unbroken packaging and includes all tags. For electronics, open products will be accepted only if different from description or picture displayed. |
If the return reason is: 1. Change of mind, 2. Not as expected, 3. Ordered by mistake, 4. Ordered wrong color or size. |
Only in certain conditions. You have a right to return a product within seven (7) days of receipt of shipment. |
Fashion. open packaging accepted if the product(s) still has the original tags and not used. |
Non-returnable Products.
You do not have a right to return, replace or exchange products in respect of:
- Products that are classified as hazardous materials or use flammable liquids or gases.
- Products that have been used or damaged by you or are not in the same condition as you received them.
- Any consumable product which has been used or installed.
- Products with tampered or missing serial numbers; or
- Products that fall under specific categories, including food, beverages, household goods, swimwear, hosiery, underwear, socks, footwear, books, CDs/DVDs, potty training items, maternity belt, health, hygiene related and personal care products (e.g., hygiene tissues, feeding related products).
- Personalized items which you requested to be designed especially for you.
- Items on sale.
- Items that are not in original condition and packaging.
- Damaged items due to misuse or showing signs of wear and tear, even if they still under warranty period.
- Items that have been assembled, used, altered, or installed unless defective.
- Item that were sealed and required their hygienic level to be intact from the manufacturer.
- Orders shipped to international destinations [Outside UAE and KSA].
4th Street Al Muroor Road,
Al Wahda Mall Area, Abudhabi,
United Arab Emirates
+91-80-48125104